1. What is ReSW?

Companies involved in international trade have regularly to prepare and submit some information and documents to government authorities to comply with import, export and transit-related regulatory requirements. the importers or their brokers moving from one agency to another and most of the time, once one step is completed, the information is not received not time. The implementation of Electronic Single Window is expected to solve this problem whereby trade related information and/or documents required will only be submitted once at a single entry point. The system will allow traders to lodge information with a single web-based portal to fulfil all import or export related regulatory requirements.

2. What are the objectives to invest in ReSW?

ESW project aims to facilitate international trade by expediting and simplifying information flows between trade and government institutions dealing with all kind of controls required to imported goods. However the following are specific objectives of the project:

• Simplify cross border trade to enhance the trade competitiveness through improvements to trade logistics systems and processes.
• Enhance information exchange and sharing amongst customs, stakeholders and importers.
• Provide rela time monitoring of consignment by importing community and government institutions.
• Computerize international trade regulatory requirements.
• Reduce cost of doing business.
• Strenghten transperance and reduction of corruption.

3. What are the advantages of ReSW?

This will enhance the availability and handling of information, expedite and simplify information flows between trade and government and can result in a greater harmonization and sharing of the relevant data across governmental systems, bringing meaningful gains to all parties involved in cross-border trade.

The Single Window will be therefore a practical application of trade facilitation concepts meant to reduce non-tariff trade barriers and delivers immediate benefits to all members of the trading community and government as well. For Governments; ESW will improve integrity, transperance, levels of security and increased revenue yields with enhanced trader compliance. Trading communities will benefit from transparent and predictable interpretation and application of rules, receiving real time information and better deployment of human and financial resources, resulting in appreciable gains in productivity and competitiveness.

4. Who does finance ReSW?

The Government of Rwanda provided resources required for impolementning ReSW and Trademark East Africa provided financial support to government of Rwanda to implement ReSW and Customs Management System.

5. Who is ReSW system developer?

The ReSW is being developped by UNCTAD through its division on Technology and Logistics.

6. Why UNCTAD has been selected amongest other system developers?

Several factor has been put into considerations. Such factors include but not limited to System credibility. UNCTAD as United Nations agency is working in 80 countries and has been supporting Rwanda Customs system more than 10 years. The capacity and knowlegde transfer as well as system maintainance and updagrading has been offered free of charge. Second factor was the costing. The solution proposed by UNCTAD has been lest costly compered to other system of the same standards. Also the time for the implementation has been shorter than six months.

7. How is ReSW organized?

The system is administered has been trusted to Rwanda Revenue Authority. However the governance of ReSW implementation is done by ReSW steering committee comnprised by one representative from every agency using ReSW.

8. What is the role of ReSW steering committe?

The general objective of the committee members is to drive the implementation of Electronic Single Window by providing advice to the project implementation team, analyzing and deciding on project related issues such as business Processing Model, IT, Legal Basis, Governance Framework and Capacity Building in order to make the project a success.The specific objectives of the Steering committee include:

• Agree on the Electronic Single window framework and approve business procedures to be automated;
• Monitoring the project implementation plan and providing advices on challenges encountered by Project Implementation team;
• Create the proper working and liaison environment to ensure a working collaboration with all Stakeholders;
• Foster dissemination and awareness activities, regarding the Electronic Single Window;
• Advise on compliance to respective legal requirements for each stakeholder’s activities;
• Discuss and agree on the best governance framework through which electronic Single window shall be piloted and implemented;
• Agree on the capacity building plan and awareness campaign for Electronic Single Window;
• To provide guidance on all require actions aiming at the enhanced co-ordination and continuation of the Project;

9. How can I get username and passoword?

Username and password is given free of charge to any officer working with RRA,clearing agencies or any other customs stakeholders who may need access to perform any clearance activities. The username is created unpon filling the prescribed form.

10. What does Customs Management System (CMS)?

CMS captures transit information from entry borders, avail information for further cargo management and assessment of duties and taxes to pay considering different tax regimes and authorization from other agencies. Each transaction processing under eSW is transferred into CMS since such transaction cannot be completed when it is still pending or not processed by one of eSW stakeholders. After all clearance by every agencies involved, the system allows customs officers at exit point to release consignment into the system.

11. What is the difference between ReSW and CMS?

The CMS is the heart of ReSW since it processes the row information required to generated most of online application forms and the controll of approval or rejection of anyrequest is controlled by CMS.

12. What is the e-Exemptions processing?

The ReSW allows online application and approval of exemption for registered investors without filling manual forms and physical movements from clearing agency, importers premises, RDB and Customs offices. The system has been extended to online application and approval for other exemptions that are handled through different line ministries and Customs.

13. How does automated risk selectivity for quality inspection work?

Consignments declared into ReSW are subjected to not only customs risk selectivity but also to Quality inspection risk oriented selectivity targeting high risk consignments for being inspected. Once consignment is selected the system cannot be release by Customs unless Rwanda Bureau of Standards finalizes its inspection.

14. What is the automated Cargo Management?

Transit information captured into CMS is shared by MAGERWA system in order to use that information during tally for offloaded consignment. Eventually tally report is shared back into CMS and the system automatically generates electronic arrival notice into eSW.

15. How can I apply Visa and Import license Online?

Pharmacies and depots licensed by Ministry of Health have option to submit visa request electronically and receive feedback from the ministry without physical intervention. The system also manages electronic application and approval of import licenses having considered all checks requirements.

16. How can I track the clearance of my consignment using Mobile or Internet?

In order to monitor the progress of clearance, ReSW forwards detailed information about Duties and taxes to be paid grouped in such a way to simplify issuance of bank cheques, detailed information about payment done to declaration(s), information when verification is over for the importer to organize transport from Customs to his/her premises as well as informing the importer when his/her consignment is exited from Customs for him/her to organizes offloading to the store accordingly.

17. How many Customs offices using ReSW?

The ReSW has been rolled out to all Customs offices since 1st January 2013. The first piloting was done on 1st Febraury 2012 starting from office of Gikondo, an inland office used to clear more than 40 percent of total imported consignments. The first system roll out was done in April 2012 to add two new offices (SDV and Airport), second roll out in December 2012 was targeting Petroleum offices (Gatsata, Kabuye, Runda) and last roll out was done on 1st January 2013 to all border at the same time.